Privacy Policy
Last Updated: Spring 2026
At Brampton Pool Service ("we", "us", or "our"), respecting the privacy and security of your personal information is our top priority. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or request our pool maintenance services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. The personal information we collect depends on the context of your interactions with us and the website, but typically includes:
- Contact Information: First name, last name, phone number, and email address.
- Service Details: Information regarding the location of the pool and the specific services requested (e.g., opening, closing, maintenance).
2. How We Use Your Information
We use the information we collect or receive for the following legitimate business purposes:
- Fulfilling Service Requests: To contact you regarding your quote and to schedule your pool services.
- Communication: To send you relevant administrative information, promotional offers (like our Spring 10% discount), and service updates.
- Business Operations: Data is processed using trusted third-party platforms (such as our CRM, GoHighLevel) strictly to organize and dispatch our technicians.
3. Data Sharing and Protection
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers necessary to operate our business and provide you with seamless service. We implement commercially reasonable security measures to protect your personal information from unauthorized access or disclosure.
4. Your Rights (PIPEDA Compliance)
Under Canadian privacy laws, you have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or withdraw your consent for us to use your information. If you wish to opt-out of marketing communications, you may do so at any time using the "unsubscribe" link provided in emails or by contacting us directly.
5. Contact Us
If you have questions or comments about this privacy policy, or if you would like to exercise your rights regarding your personal information, please contact our Privacy Officer at: